Frequently ask Questions
1_Who are WE?
Si Zucchero is Pakistan's First Gourmet-Inspired Natural & organic cosmeceutical grade skincare Brand
2 _Are your products organic & natural?
Yes, Si Zucchero's products are a harmonious blend of nature's organic and natural wonders.3_Are your products certified organic & halal?
Yes, Si Zucchero's products are proudly certified organic and halal, catering to your diverse skincare needs.4_Are your products comedogenic?
There is no FDA regulation for the term “comedogenic." In fact, there are no standardized tests that can accurately determine if an ingredient will or will not clog your pores or cause breakouts. Skin health is completely individual and dependent on genetics and lifestyle choices, including skincare.5_Are your products Unisex(for all genders)?
Yes, Si Zucchero's products are thoughtfully designed to be unisex, offering a skincare solution for everyone.6_Do you use essential oils in your products?
The highest percentage content of essential oils in any of our products is .3%
Products formulated with essential oils:
- Charcoal Whipped Soap
- Turmeric whipped soap
- Luna Acne repair creme serum
Tightly close all lids and caps after opening. Storing your products in a cool, dry place, and using clean hands to obtain the product will help maintain its integrity and extend its shelf life.
Extreme temperature changes can alter the consistency of some products. Products that are safe to store in the refrigerator include Peridot-C Serum & Eye contour Treatment.
Most of our products have a shelf life of about 12 months after opening. On the bottom of every product box, we list a POA (period after opening) symbol. It should look like a little open jar with a number and the letter M (months). This will help you determine how long each product is good for after opening.9_Does your products contain artificial colors & fragrance?
At Si Zucchero, our dedication to natural and skin-friendly products shines through. The majority of our skincare offerings are crafted without artificial colors or fragrances, ensuring a pure and gentle experience for all. For those who appreciate a hint of fragrance, our buffs, like the Unicorn Body Polish Buff and Gelato Whipped Soap, contain only minimal amounts of carefully imported colorants. These percentages are deliberately kept low, making them suitable even for those with sensitive skin types. We prioritize your well-being and satisfaction, maintaining our commitment to purity and quality in every product.
SHIPPING1_How can i change my shipping address or number?
If you haven’t received a tracking email:
Please email firstname.lastname@example.org or WhatsApp us at 0331-8974307 with your order number and new address as soon as possible! Although our fulfillment team processes orders quickly, we will try our best to process your request! If you have received a tracking email, unfortunately your order has been fulfilled and is on its way to the address entered at checkout.
We are currently shipping nationwide all over Pakistan, bringing our exceptional skincare products to your doorstep.3_When will my order ship?
Here’s how it works!
Upon completing your purchase, you will receive a confirmation email & call. It can take a few business days to process your order and when your shipping label is printed, you will receive a second email with a tracking link. This link will provide the most accurate time frame for delivery! Please keep in mind that standard shipping is 5-7 business days, not including holidays or weekends.
ORDERS1_How can i change or update my order?
Please email us at email@example.com as soon as possible if you would like to make any modifications to your order, and we’ll try our best to process your request!2_How can i cancel my order?
Please email us at firstname.lastname@example.org as soon as possible if you would like to cancel your order, and we’ll try our best to process your request!
Please note that we’re unable to cancel an order once it has been fulfilled after confirmation call.
- What forms of payment do you accept?
We offer various convenient payment options, including Cash on Delivery (COD), Bank Transfer, JazzCash, and EasyPaisa.
TRACKING1_Where is my tracking link?
As soon as your order is fulfilled, you will be emailed a tracking link. If you did not receive a tracking link or believe the wrong email address was entered at checkout, please email email@example.com
2_Where is my order? my tracking wouldn't update?
We understand your concern about the tracking link not updating. Please rest assured that we are actively monitoring your order's status. Sometimes, tracking information may experience delays or may not immediately reflect the current location of your package. However, we are committed to ensuring your order reaches you as soon as possible.
It's important to note that our standard delivery time is 3-7 working days, excluding weekends. If you have not received your order within the original shipping time frame of 9-14 business days, please email us at firstname.lastname@example.org. Our customer service team will get to the bottom of it! If you have any further questions or need additional assistance, please don't hesitate to contact our customer support team, and they will be more than happy to help you track the progress of your order. Your satisfaction is our priority.
COLLAB & PARTNERSHIPS
- How can i partner or Collab with si zucchero?
At Si Zucchero, we are steadfast in our commitment to authenticity. We firmly believe that our products speak for themselves and do not require artificial publicity. Our trust lies in the power of genuine customer reviews to showcase the true value of our offerings. We do not promote celebrity endorsements or engage in fake PR promotions.
Our belief is rooted in the authenticity of individuals who are passionate and dedicated in their respective fields. We choose to collaborate with UGC content creators and authentic individuals who have the power to positively influence others in their personal and mental betterment. Genuine connections and real impact are what drive our approach
For collaborations, please email: email@example.com
- How can I join Si Zucchero team?
At Si Zucchero, we periodically open job vacancies, typically twice a year or as needed to support our growing team and evolving needs.
For job inquiries, please email: firstname.lastname@example.org
- How do I repurpose & recycle Si Zucchero's product's packaging?
Repurpose and recycling Si Zucchero product packaging is a sustainable way to contribute to environmental conservation. We encourage our customers to follow these steps for recycling our packaging materials:
- Rinse and Clean: Before recycling, ensure that the product containers are rinsed and cleaned. Removing any residual product is essential for effective recycling.
- Upcycled Storage: Clean and repurpose empty containers for storage. For example, use empty jars to store spices, snacks, or small cosmetic & household items.
- DIY Projects: Get creative with our packaging materials. Decorate and paint cardboard boxes to create unique gift boxes or organizers.
- Gardening: Plastic containers can be transformed into small plant pots for your indoor plants. Ensure proper drainage and use them to start seedlings or propagate cuttings.
- Organizers: Utilize cardboard packaging to create drawer dividers, magazine holders, or desk organizers. They are perfect for decluttering your living and workspace.
- Gift Wrapping: Repurpose cardboard boxes and containers for unique gift packaging. Decorate them with your personal touch, and they'll make your gift even more special.
- Flower Vases: Glass Bottles can serve as rustic flower vases. Fill them with fresh-cut flowers to create a lovely centerpiece or a decorative accent in your home.
- Travel or To-Go Kits: Create travel or on-the-go kits using small containers. Fill them with toiletries, snacks, or first-aid supplies for convenient use during your travels.
- Donations: If you have a surplus of Si Zucchero packaging, consider donating clean containers and boxes to local schools, art programs, or community organizations that can put them to good use.
Repurposing Si Zucchero product packaging not only reduces waste but also allows you to express your creativity and make a positive impact on the environment. Get inspired and find innovative ways to give our packaging materials a new purpose in your daily life.